How to collect your order

The whole thing takes about a minute, and the only thing you need is the order number from Shopee.

Where is my order number?

Open the Shopee app, go to Me → My Purchases, tap the order, and look for Order ID near the top. It is around 14 characters of letters and numbers, something like 2601011AB2CD3E.

It says my order cannot be found

Two usual reasons. Either a character was mistyped — the letter O and the number 0 catch people out — or the payment has only just cleared and it has not reached us yet. Wait a minute and try again. If it still will not find it after ten minutes, message us in Shopee chat with the order number.

It says my account is being prepared

That means the tier you bought sold out in the moments before your order landed, and someone is preparing yours now. The page shows how long it should take and refreshes itself. You do not need to keep it open — come back with your order number whenever you like.

What do I do once I have the login?

Change the password first, then change the linked email to your own. That order matters: changing the email first usually sends a confirmation to the old address, which is not yours. The page walks you through both, plus two-factor if the provider offers it.

Can I see my login again later?

For 30 days, yes — same page, same order number. After that we delete our copy, and if you tick the three steps to say the account is secured we delete it immediately. That is deliberate: we would rather not be holding live passwords, and once you have changed it, ours is worthless anyway.